Frequently
Asked Questions
Q: Landscape Lighting Company is Going Green
What is LED lighting?
A: LED stands for Light Emitting Diode. LED technology provides years of warm bright light while using very few watts of power. Kicher LED fixtures have a 15 year warranty. This means no replacement bulbs!
Q: Warranties
What about product warranties?
A: We use products from leading manufacturers who seldom have defect issues. In the case of a defective product, please call Landscape Lighting Company and we will handle the return through our office with your original Landscape Lighting purchase receipt. Each Manufacturer warrants their landscape lighting products will be free from defects. PLEASE CONTACT US FOR SPECIFIC MANUFACTURER WARRANTIES (800) 470-3615.
KICHLER WARRANTS THEIR PRODUCTS AS FOLLOWS:
*All LED components-limited 15 year warranty
*Brass Fixtures-limited 15 year warranty
*Other Kichler fixtures-5 year warranty
*Kichler painted transformers-limited 10 year warranty
HADCO WARRANT THEIR PRODUCTS AS FOLLOWS:
*Cast Aluminum finish- 3 year warranty
*Socket-1 year warranty
FOR ALL OTHER PRODUCT WARRANTIES, PLEASE CALL OUR OFFICE @ (800) 470-3615.
Q: Error Reporting
Where do I report errors that I encounter using the website?
A: All problem reporting, information requests, improvement suggestions, and general inquiries should be directed to: info@landscapelighting.net.
A link to this email address is on the Contact Us page of the website and at several locations in the online store.
Q: LLC Ownership
Who owns Landscape Lighting Company?
A: LLC is a corporation that is privately owned by Mr. Stanley Devore and family. Mr. Devore is a home grown product of Louisville, KY. He established the business in 1980 and has grown it to be the third largest distributor of outdoor lighting products in the country.
Q: Our Store
Do you have a storefront to accomodate walk-in customers?
A: We have the largest exclusively landscape lighting showroom in the country where we showcase a large majority of the products we sell. Walk-in customers are welcome and our showroom is fully staffed during regular business hours.
Q: Stock Inventory
How many stock items do you carry?
A: We stock several thousand items from over 15 different top landscape lighting manufacturers. We carry everything you need for your landscape lighting job, including a huge selection of top quality aluminum, copper, and brass fixtures, stakes and mounts, transformers, timers and photo control, wire, and gel connectors. We also carry a large selection of replacement bulbs and replacement parts.
Q: Christmas Lights
Do you carry Christmas Lights?
A: Landscape Lighting carries a full line of high quality exterior Christmas lights by Leco Electric. We carry superbrite commercial quality sets in a variety of colors in standard and LED. We take pride in carrying the best Christmas lights in the business that will provide dependablility for many years with beautiful superbrite colors.
Q: Sales Area
What is your primary sales area?
A: Landscape Lighting will ship to any continental USA location.
Q: Return Policy
What is your policy for accepting returned purchased products?
A: We will accept returns of unopened/unused products for a period of thirty days from the date of shipment. You must call to obtain a return authorization before sending your item(s).
Special order items are not eligible for return.
Q: Hours of Operation
What are you normal business hours?
A: Landscape Lighting's hours of operation are as follows:
Monday thru Friday 8:00 am - 5:00 pm EST
Q: Order History
How can I see status and history of my placed orders.
A: From the home page you may select any of the categories such as [Accessories] or [Up/Down Lighting] to enter the store. once in the store there will be a link in the menu titled [Your Account]. Click this option and you will be taken to a secure login where you must enter any valid order number you have placed, your last name, and the email address on file for your orders.
Upon successful login, you will be presented with a browser window of your order history. You may use the icons and fields to view order details, status,packing slips, and even resend yourself a copy of the order acknowledgement.
Mousing over the icons will provide tool tips to let you know what the link will do when clicked.
Q: Products Lines
Do you carry more products than are listed on your website?
A: As the third largest distributor of landscape lighting products in the country, we have direct manufacturer ties to more than 20 major suppliers, including Hadco, Kichler, Focus, and Kim just to name a few. We have fixtures for any landscape application as well as specialty lighting in trees, above and inground lighting, deck lighting, underwater, decorative lamp posts, wall sconces, and outdoor ceiling fans.
We offer 120 volt and 12 volt landscape lighting available in LED, Incandescent, Fluorescent, as well as HID High Pressure Sodium and Metal Halide.
*IF WHAT YOU ARE LOOKING FOR IS NOT ON OUR WEBSITE, PLEASE CALL US TOLL FREE AND WE WILL FIND WHAT YOU NEED (800) 470-3615.
Q: Site Security
Is your site secure and is my information protected?
A: Landscapelighting.net is secured using Secure Socket Layer (SSL) encrytion keys for all sensitive transaction data. You can verify this by the https:// prefix in your browser address bar when entering and sending sensitive information such as credit card and order data.
The data that we collect from you is never distributed or resold and is maintained strictly for the use of our returning customers and to help us provide you with a high level of service.
All credit card information is deleted following the completion of an order.
Q: Reseller Programs and Wholesale Pricing
Do you offer any special programs for contractors or affiliates?
A: Landscape Lighting is a stocking distributor and therefore much of our business is to resellers and contractors. We offer wholesale pricing discounts and extended services to our qualified resellers with volume determining the various price breaks.
To inquire about these programs, please contact us by telephone 800-470-3615 or email us at info@landscapelighting.net for additional details.
Q: Landscape Lighting Showroom
Where are you located?
A: Our Exclusive Landscape Lighting Showroom address is:
13050 Middletown Industrial Blvd.
Louisville, Kentucky 40223
Map and directions are available from the contacts page at our website:
http://www.landscapelighting.net